Returns Policy

Returns & Exchanges (U.S. Customers)

Thank you for shopping with KYHA Studios. Because our products span multiple categories, return eligibility varies by product type. Please review the relevant section below before submitting your return request.

KYHA WOMENSWEAR RETURNS (Non-bridal products)

If your Womenswear item isn’t quite right, you may return it for a refund.

Eligibility

  • Notify us within 48 hours of receiving your order
  • Return item(s) within 14 days of delivery
  • Item must be unworn, unwashed, undamaged, and in original packaging with tags attached

Return Fee
A $25 USD return fee will be deducted from your refund.
This fee covers your prepaid return shipping label and processing.

How to Return

  1. Email enquiries@kyhastudios.com within 48 hours of receiving your order.
  2. We will email you a prepaid return label.
  3. Follow the instructions to drop off or schedule a pickup.
  4. Once your item passes quality control, refunds are processed within 7 business days.

Please note: We do not offer exchanges for Womenswear.

 

KYHA BRIDE RETURNS (Bridal Gowns & Bridal Products)

KYHA Bride veils, accessories, party-wear and gowns that are in stock and not made-to-order may be eligible for exchange or store credit only.

Eligibility

  • Notify us within 48 hours of receiving your gown
  • Return within 14 days of delivery
  • Gown must be in new, unworn and resellable condition
  • Made-to-order, split-size and customised gowns are final sale

Return Shipping
Customers are responsible for returning gowns at their own cost.
We recommend tracked and insured postage.

Exclusions (Hygiene)

  • Earrings
  • Underwear & shapewear
    These items are final sale unless defective.

 

OUTLET, ARCHIVE & SALE ITEMS

All discounted, Archive, or Outlet items are final sale and cannot be returned or exchanged.

 

FAULTY OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us immediately at enquiries@kyhastudios.com with photos.
We will repair, replace or refund your item in line with U.S. Consumer Protection Law.

 

RETURN ADDRESS (U.S. CUSTOMERS)

KYHA Studios LLC
Attn: KYHA Studios Returns
67 34th St, Suite 7-3-C68
Brooklyn, NY 10012