Returns Policy

Returns & Exchanges (U.S. Customers)

Thank you for shopping with KYHA Studios. Because our products span multiple categories, return eligibility varies by product type. Please review the relevant section below before submitting your return request.

KYHA WOMENSWEAR RETURNS (Non-bridal products)

If your Womenswear item isn’t quite right, you may return it for a refund.

Eligibility

  • Notify us within 48 hours of receiving your order
  • Return item(s) within 14 days of delivery
  • Item must be unworn, unwashed, undamaged, and in original packaging with tags attached

Return Shipping

Customers are responsible for the cost of returning items. All returns must be sent using a tracked shipping service, and customers must provide us with the tracking number once the return has been dispatched.

If an item is confirmed to be faulty, we will provide a prepaid return shipping label and cover the cost of the return.

How to Return

1. Contact enquiries@kyhastudios.com within 48 hours of receiving your order to notify us of the issue.

2. We will review your request and provide instructions for returning the item. If the item is confirmed to be faulty, we will arrange return shipping. If the item is not deemed faulty, you will be responsible for arranging and covering the cost of the return.

3. If you are arranging the return, the item must be sent using a tracked shipping service, and you may be asked to provide the tracking details.

4. Once the returned item has been received and passes our quality assessment, your refund will be processed to your original payment method within 7 business days

Please note: We do not offer exchanges for Womenswear.

 

KYHA BRIDE RETURNS (Bridal Gowns & Bridal Products)

KYHA Bride veils, accessories and party-wear are eligible for exchange or store credit only.

KYHA Bride gowns are not eligible for exchange or store credit unless the item is confirmed to be faulty. If an item is confirmed to be faulty, we will advise you of the available resolution options following our assessment.

If you are unsure whether your item is eligible, please contact enquiries@kyhastudios.com before initiating your return.

Eligibility

  • Notify us within 48 hours of receiving your gown
  • Return within 14 days of delivery
  • Gown must be in new, unworn and resellable condition
  • Made-to-order, split-size and customised gowns are final sale

Return Shipping
Customers are responsible for returning gowns at their own cost.
We recommend tracked and insured postage.

Exclusions (Hygiene)

  • Earrings
  • Underwear & shapewear
    These items are final sale unless defective.

 

OUTLET, ARCHIVE & SALE ITEMS

All discounted, Archive, or Outlet items are final sale and cannot be returned or exchanged.

 

FAULTY OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us immediately at enquiries@kyhastudios.com with photos.
We will repair, replace or refund your item in line with U.S. Consumer Protection Law.

 

RETURN ADDRESS (U.S. CUSTOMERS)

KYHA Studios LLC
Attn: KYHA Studios Returns
67 34th St, Suite 7-3-C68
Brooklyn, NY 10012