Frequently asked questions

KYHA has 3 flagship studios globally, located in Melbourne, Sydney and New York. You can find more information on each store HERE.

Alternatively, we have over 80+ global retail partners that stock a range of our KYHA gowns. You can find your closest store under our 'Retailer's page.

Still can't find a location near you? Book a consultation with our online stylist HERE.

Booking a consultation with our expert bridal stylists is easy and can be booked online HERE.

Start your journey with one of our global stockists HERE.

Our studios do charge a small fee for consultations. Exact fees are listed on the bookings page.

Online consultations and phone calls are complimentary and do not incur any charges.

Yes, our KYHA gowns are available at multiple trunk shows across the globe. Find our trunk show schedule HERE.

Our KYHA bride range takes 5 - 7 months to create, unless the item is listed in stock. We can work with rush time frames depending on stock availability and rush fees often apply.

Need a gown quicker than 5 months?

Contact us at enquiries@kyhastudios.com.

Need to know what the rush fees would be?

Contact us at enquiries@kyhastudios.com.

What does Ready to Ship mean?

If a gown is Ready to Ship that suggests we have a gown created in your size ready to purchase and ship. Please allow 5-9 business days for your gown to be quality assessed before being dispatched. Additionally allow 4-10 business days for your gown to be delivered to you by our preferred carrier.

In house alterations are not offered for KYHA gowns, however we can recommend a number of alterations specialists in Melbourne, Sydney and New York in studio or via email.

KYHA Gowns & Pieces

Some KYHA gowns are offered in multiple colours and with varying liners. These are detailed on each gown page.

Before your wedding, we recommend storing your gown bag in a cool, clean and dry environment.

After your wedding, we recommend dry cleaning your gown with a dry cleaner who specialises in wedding gowns specifically. If possible, we recommend purchasing a gown box to store your gown in. Ensure your gown box is then stored in a cool, dry and clean environment.

For all orders placed in Australia, prices are inclusive of Goods and Services Tax.

For all orders placed in the USA, the relevant state sales tax is added at checkout.

For all orders placed outside of Australia and the USA, relevant taxes are calculated at the time of check out based on your shipping location.

It is the customer's responsibility to ensure that they provide any shipped carrier and customs with any request details to ensure their order is delivered in full.

We take no responsibility for incorrect shipping details. If incorrect details have been submitted we suggest that you contact us immediately via orders@kyhastudios.com

Delivery address cannot be changed or cancelled once and order has been dispatched.

A tracking number will be sent via email once dispatched.

Before purchasing, we recommend carefully taking your measurements and referring to our size guide. You can reach out to an online stylist for assistance with this.

Watch our 'Measuring yourself at home' video HERE

We recommend measuring yourself with a soft measuring tape in centimetres.

For your bust:

Wrap the measuring tape around your chest lining the tape up so that it meets across your nipples or the centre of your breast.

For your waist:

Wrap the measuring tape around the smallest part of your waist, typically around your lowest rib.

For your hips:

Wrap the measuring tape around the widest part of your hips, typically at the top of the buttocks.

See video here for further instructions. Still unsure of your measurements? Speak to an online bridal stylist an email enquiries@kyhastudios.com