Refund and Exchange Policy

Online Returns policy Last updated: Nov 25, 2024 at 3:18pm AEDT.

If you would like to make a return please email [email protected]

You may cancel an order for a made to order gown no less than two (2) months prior to the estimated shipment date to be eligible to receive a partial refund as follows:

(a) 40% refund of the total purchase price for Standard Size gowns; and

(b) 10% refund of the total purchase price for Split Size gowns.

Made to order gowns cannot be cancelled within two (2) months of the estimated shipment date (for online) or pick up date (in Studio). If you have a change of mind within (2) months of the estimated shipment date or pick up date (whichever is relevant), the order will be completed as if you had not had a change of mind, and the options for exchange or store credit outlined in these Terms will apply. Made to order gowns made in a custom split size cannot be returned for exchange or store credit.

Ready to Ship Products:

Ready to ship products which are purchased at full price (excluding gowns, customised products, Renew gowns or sale items) that are returned in perfect and saleable condition with all original tags and packaging are eligible for a refund, store credit or exchange for change of mind.

Gowns & Made To Order Pieces

Ready to ship gowns and made to order pieces in standard sizes that are returned in perfect and saleable condition with all original tags and packaging are eligible for exchange or store credit only.

Gowns made in a custom split size cannot be returned or exchanged unless faulty, in which case, the process for faulty products outlined in these Terms will apply be followed.

Upon receipt of your returned gown, we will undertake a quality check to confirm the gown is in perfect and resaleable condition. If it is, we will provide you with a store credit or exchange at your election.

Customised Product:

Customised products are personalised for our customers and therefore are not eligible for exchange or return unless faulty, in which case, the process for faulty products outlined in these Terms will apply.

Renew or Sale Items:

All sale items are final and are not eligible for return or exchange unless faulty, in which case, the process for faulty products outlined in these Terms will apply.

Store Credit:

Any store credit issued to you in accordance with these Terms will be valid three (3) years from the date of issue.

ARRANGING YOUR RETURN OR EXCHANGE:

If you wish to return a ready to ship product or products, you must, at your own cost, arrange the return of the product or products to us within 5 days of the product(s) being delivered to you, using our preferred carrier. The product(s) must be in perfect and resaleable condition. You must carefully complete the return slip included in your initial delivery parcel and include it in your return of the product(s) to us. The return address is:

KYHA Studios Pty Ltd

ATT: Returns

333 Police Road

Mulgrave VIC 3170

AUSTRALIA

The product(s) being returned remain your responsibility until received by us and as such, are returned at your risk."