RETURNS AND EXCHANGES
Online Returns policy updated December 10, 2021 and applies to purchases made thereafter.
IS YOUR PRODUCT PURCHASED ONLINE ELIGIBLE FOR A REFUND, EXCHANGE OR STORE CREDIT?
Products, Limited Edition Gowns & Garments under $2,000
Ready to ship products (excluding customised products and other exclusions), limited edition gowns and gowns and garments under $2,000 that are in perfect condition are eligible for a refund, store credit or exchange. Refunds are processed back to the account or card the order was originally placed with.
Gowns
Ready to ship gowns, made-to-order gowns in standard sizes and garments over $2,000 are not eligible for refunds due to a change of mind, however we will accept an exchange for another size, style of gown or store credit if the garment is in perfect condition. Your exchange may be subject to product availability and your particular timeline.
Gowns made in a custom split size are not eligible for return or exchange unless faulty.
In a case where the product is faulty, Australian Consumer Law applies.
ARRANGING A REFUND, EXCHANGE FOR STORE CREDIT
Products, Limited Edition Gowns & Garments under $2,000
Customer's must, at their cost, return their product to KYHA Studios within 5 days of receiving the product using KYHA Studios preferred carrier. The gown or garment must be in a perfect, resellable condition to be eligible for refund.
Carefully complete the return slip included in your initial parcel with your personal details, reason for returning the product and preference of a refund or exchange. Ensure this slip is included in your return parcel with your product.
The return address is:
KYHA Studios
ATT: Aiss Diouf
Suite 4-3-B324 34 35th Street,
Brooklyn, New York, 11232
Please note that the product purchased remains the customer's responsibility until received by KYHA Studios and as such is returned at the customer's risk.
Gowns
Ready to ship gowns, made to order gowns in standard sizes and garments over $2,000 must be returned at the customer's expense within 5 days using KYHA Studios preferred carrier and service (FedEx and AusPost). The gown or garment must be in a perfect, resellable condition to be eligible for exchange or store credit.
Upon receipt of the gown or garment and within a reasonable timeframe, KYHA Studios will undertake a quality check to confirm whether the gown or product is in perfect resellable condition. If it is, KYHA Studios will provide the customer with a store credit or exchange. The customer must use the store credit within 2 years.
Please note that the gown purchased remains the customer's responsibility until received by KYHA Studios and as such is returned at the customers risk.
Please contact [email protected] to arrange the exchange or store credit for your gown.
EXCEPTIONAL PRODUCTS
Split size gowns
Gowns made in a split size are made for a bride's particular proportions and thus are not eligible for return or exchange (unless deemed faulty in which case the Australian Consumer Law applies, see below).
Sale items
All sale items are final sale and ineligible for return or exchange (unless faulty in which case the Australian Consumer Law applies, see below).
Hygiene regulations
For hygienic purposes all undergarments (including shapewear and underwear) and earrings are ineligible for return or exchange (unless faulty in which case the Australian Consumer Law applies, see below).
Customised product
As our customised products are personalised for our customers, all customised products are ineligible for exchange or return (unless faulty in which case the Australian Consumer Law applies, see below).
Australian Consumer Law
If there is a minor defect with the product that is capable of remedy, we will remedy that defect within a reasonable time and cover the cost of shipping of the product in order to do so. We may remedy the defect (at our option) by:
- Fixing or repairing the product;
- Replacing the product with an identical product; or
- Refunding the order price.
If there is a major defect with the product, it will be managed in accordance with Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) including by providing the customer with a refund or replacing the product, at the customers election, provided the customer returns the product to us, at our cost.
RENEW RETURNS AND EXCHANGES:
TERMS
These terms and conditions apply to all purchases made by you (you, purchaser) with KYHA Studios Pty Ltd (we, us) on our website including kyhastudios.com.au, kyhastudios.com or usa.kyhastudios.com.au (and any mobile or App versions) (Website) for gowns, apparel and products in the Renew collection.
GOWNS RETURN, EXCHANGE OR STORE CREDIT
By purchasing your gown from our Renew collection, you acknowledge that the gown will have some faults, and may require repairs and dry cleaning. Refunds or exchanges will not be offered for change of mind.
All sale items are ineligible for return or exchange, unless the Faulty Products and Australian Consumer Law section applies.
Australian Consumer Law
We warrant that we will provide the Products in accordance with the consumer guarantees in the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) which apply to the Products.
Nothing in the Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.
Please note that the colour, trim or fabric of your Product may vary slightly from the Product displayed online. Your gown may have marks and imperfections not displayed in imagery. By accepting and purchasing your gown you acknowledge that your gown will likely have small faults.