RETURNS AND EXCHANGES

Online Returns policy updated December 10, 2021 and applies to purchases made thereafter.

IS YOUR PRODUCT PURCHASED ONLINE ELIGIBLE FOR A REFUND, EXCHANGE OR STORE CREDIT?

Products, Limited Edition Gowns & Garments under $2,000

Ready to ship products (excluding customised products and other exclusions), limited edition gowns and gowns and garments under $2,000 that are in perfect condition are eligible for a refund, store credit or exchange. Refunds are processed back to the account or card the order was originally placed with.

Gowns

Ready to ship gowns, made-to-order gowns in standard sizes and garments over $2,000 are not eligible for refunds due to a change of mind, however we will accept an exchange for another size, style of gown or store credit if the garment is in perfect condition. Your exchange may be subject to product availability and your particular timeline.

Gowns made in a custom split size are not eligible for return or exchange unless faulty.

In a case where the product is faulty, Australian Consumer Law applies.

ARRANGING A REFUND, EXCHANGE FOR STORE CREDIT

Products, Limited Edition Gowns & Garments under $2,000

Customer's must, at their cost, return their product to KYHA Studios within 5 days of receiving the product using KYHA Studios preferred carrier. The gown or garment must be in a perfect, resellable condition to be eligible for refund.

Carefully complete the return slip included in your initial parcel with your personal details, reason for returning the product and preference of a refund or exchange. Ensure this slip is included in your return parcel with your product.

The return address is:

KYHA Studios Pty Ltd,

ATT Returns: 407 City Road,

South Melbourne, Victoria 3205.

Please note that the product purchased remains the customer's responsibility until received by KYHA Studios and as such is returned at the customer's risk.

Gowns

Ready to ship gowns, made to order gowns in standard sizes and garments over $2,000 must be returned at the customer's expense within 5 days using KYHA Studios preferred carrier and service (FedEx and AusPost). The gown or garment must be in a perfect, resellable condition to be eligible for exchange or store credit.

Upon receipt of the gown or garment and within a reasonable timeframe, KYHA Studios will undertake a quality check to confirm whether the gown or product is in perfect resellable condition. If it is, KYHA Studios will provide the customer with a store credit or exchange. The customer must use the store credit within 2 years.

Please note that the gown purchased remains the customer's responsibility until received by KYHA Studios and as such is returned at the customers risk.

Please contact orders@kyhastudios.com to arrange the exchange or store credit for your gown.

EXCEPTIONAL PRODUCTS

Split size gowns

Gowns made in a split size are made for a bride's particular proportions and thus are not eligible for return or exchange (unless deemed faulty in which case the Australian Consumer Law applies, see below).

Sale items

All sale items are final sale and ineligible for return or exchange (unless faulty in which case the Australian Consumer Law applies, see below).

Hygiene regulations

For hygienic purposes all undergarments (including shapewear and underwear) and earrings are ineligible for return or exchange (unless faulty in which case the Australian Consumer Law applies, see below).

Customised product

As our customised products are personalised for our customers, all customised products are ineligible for exchange or return (unless faulty in which case the Australian Consumer Law applies, see below).

Australian Consumer Law

If there is a minor defect with the product that is capable of remedy, we will remedy that defect within a reasonable time and cover the cost of shipping of the product in order to do so. We may remedy the defect (at our option) by:

• Fixing or repairing the product;
• Replacing the product with an identical product; or
• Refunding the order price.

If there is a major defect with the product, it will be managed in accordance with Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) including by providing the customer with a refund or replacing the product, at the customers election, provided the customer returns the product to us, at our cost.